Leadership is an essential component of TQM. Can you please expand on how leaders can impact the quality of the service rendered to internal and external customers?

QNo 1. Leadership is an essential component of TQM. Can you please expand on how leaders can impact the quality of the service rendered to internal and external customers? QNo2. Change is continuous and inevitable. How does change impact quality and how can change be effectively managed? Guidelines: Please answer of the both questions presented above Word count for QNo 1 is 1000 word for QNo2 650 words Use at least 5 references and citation within your posts as per Harvard Referencing style.

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