You are the assistant director for ambulatory services. An attending physician complains, œThe clerks are no good in this clinic, and neither is the director of nursing. What do you say to him?

Complaining Doctor in Ambulatory Care.

Paper instructions:

You are the assistant director for ambulatory services. An attending physician
complains, œThe clerks are no good in this clinic, and neither is the director of
nursing. What do you say to him? Assume that the physician is an important
customer.
Later during the week, he is still not satisfied. Now you are the prob-
lem. What do you do?
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