Describe and critically analyze at least 5 contemporary best practices to improve customer loyalty in a healthcare organization

You have been hired as an outside consultant for a large durable medical equipment and medical supply company. The company specializes in a wide range of medical supplies and equipment. Some of its most profitable offerings include hospital bed rental to private residents, wheelchairs, walkers, scooters, and other mobility equipment. However, the company has come to realize that competition is increasing and its market share is shrinking. The company noted that most of its customers are new customers, and very few are repeat customers. The company is concerned with customer loyalty. The medical supply company owner has asked you to develop a plan to improve customer loyalty. Complete the following: Create a plan of 3-4 pages, not including title page and reference page that includes the following: Describe and critically analyze at least 5 contemporary best practices to improve customer loyalty in a healthcare organization