Describe different quality methods within healthcare.

Competency
• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient experience.
• Apply statistics to different quality methods in healthcare.
• Apply quality improvement methods.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You have been asked to present a narrated visual report for the CEO and Board of Directors on a video conference call to share your major findings and to discuss recommendations using Powerpoint.

Competencies for the Powerpoint:
• Describe different quality methods within healthcare.
• Explain the basic models of quality improvement in healthcare.
• Evaluate the role and importance of patient satisfaction.
• Evaluate the role and importance of the patient experience.
• Apply statistics to different quality methods in healthcare.
• Apply quality improvement methods.
Instructions
Your visual report through Powerpoint should include the following:
• Types of measurements that will be used.
• Overall design of the survey.
• Identifies who will lead the QI task force.
• Identifies who should be on the task force.
• Suggestions for implementing the results of the survey.