develop a cost/benefit framework for assessing the current performance of a revenue-producing state program.

the Welfare Assignment Case (aka, ACU) is attached. It is probably the hardest case of the semester — I certainly will expect more detailed analyses But ACU is right on target with the KSAs you should have learned in the program, both explicit and implicit. The case report you submit should meet all of the criteria for a case as discussed in class and in the syllabus. Salaries and general costs should be consistent with the time frame given in the case, however, to the extent you consider technology as a solution, you should assume availability of today’s technology at today’s prices. Your report should clearly address the purposes of the case, as well as other material and/or analysis you deem relevant to Nancy’s plight. Purposes of the Case To conduct an in-depth operations analysis of a case processing program. To develop a cost/benefit framework for assessing the current performance of a revenue-producing state program. To project performance targets and an operating system design consistent with the achievement of these targets. I include the following thoughts to help you get a handle on the case –> Contemplation Questions What are ACUs major operational problems? Think about your answer in terms of the overall case processing system currently in effect at ACU. Which of these problems is Nancy Hempstead able to address? Which ones are beyond her control? What specific changes should Hempstead make? Why? How will such changes affect ACUs ability to handle the future workload? What is the timeline for the changes?