OSI Model Troubleshooting
Resource:Lynda.com® video, “Visio® 2016 Essential Training”Design Tools article within this week’s Electronic Reserve Readings.You work as an IT Hardware Technologist. Your supervisor asks you to help several new help desk agents by reviewing the OSI model and how to use it in troubleshooting network performance issues.Prepare material which:Identifies each layer of the OSI modelDescribes what happens in each layerDescribes how TCP and UDP fit within the modelProvides examples of how to use the OSI model as a network troubleshooting toolDocument your material as a detailed diagram or flowchart. Include callouts or notes for descriptions and examples.Include at least two resources, external to the content of your textbooks and other course materials.
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