Article review on re-engineering in business processes (800 words)

Magdalena Luca explained how re-engineering the business process causes the change to occur in the organizational functions in her 2014 article. In her article “Business Process Re-engineering,” she establishes how change affects the way people in the modern world do business. Changes that occur helps to make work more comfortable for the employees, ensure the services offered meet the customers’ needs, and the business will be able to achieve profitability. The article’s main aim was to look at different factors that influence change through business process re-engineering. The author has done an excellent job of evaluating the subject, as this is an aspect that can be applied to business processes around the world.
One of the key points the author talks about is explaining some of the organizational changes that are produced by re-engineering the business process. She introduces the “rhombus model” to describe the economic processes, and organizational changes brought about by re-engineering the business process. She has mentioned three key aspects that influence businesses today: competition, customers, and change. In support of these sentiments, Kohli indicates that the old economic organization looks like the new organizational structure and the focus is still on competition, customer, and change. The model explains how communication between the processes occurs and how jobs and work structures have changed over time.

The second key point Magdalena points out is the features of business process re-engineering. One feature that Magdalena indicates has changed has been the decision-making process. In the past, those in managerial positions were responsible for making all the decisions while the employees were the implementers. Contrary, decision-makers have changed, and now employees control the business processes. Azmat backs up the idea by explaining how the features have changed the view on customer service and the lifecycle of businesses. Another feature Magdalena indicates has changed is combinations of roles and reduction of checks and control. Using Information Technology has been made possible as some of the tedious works that used to be done in businesses in the past, such as record keeping, have been made easier.
The third key point the author talks about is the role that information technology has played in business process re-engineering. She explains how the interaction between the information system and business process re-engineering has been beneficial to businesses. Implementation of IT helps make work more comfortable, and the changes will help the business achieve its mission and vision. She reiterates that underusing information technology will also negatively affect businesses; hence it is a critical aspect. Ashok, in his article, emphasizes that IT helps to bring process innovation that can be used to identify existing problems in the business and their solutions. What Ashok states in his article is what Magdalena reiterates by emphasizing that IT introduction in the business is used to improve the existing processes.

The last vital point she discussed was learning organizations’ impact on the reengineering process. Knowledge and computer network are two characteristics that she considers essential for organizations to be successful. She emphasizes that when the employees and all the stakeholders in the business can acquire knowledge, they will think of how they can improve processes. Currently, in businesses, the employees are the decision-makers, and when decision-making in an organization is effective, all the processes will improve. What Yichuan wrote supported the views of Magdalena as when employees understand the business process, they will establish the needs of the customers and give methods that can be used to make the business more efficient. Reengineering the business process by incorporating organizational learning will improve the processes.
One significant area that Magdalena did not address was mentioning and explaining some of the technologies that have influenced the business reengineering process. Another critical thing that I feel needed to be said was the management team’s role in ensuring change in the business process. Her main argument comes out by looking at the learning organization and the role that IT plays in the business process, and they are easy for one to relate to. The organization’s culture would also have been critical to mention how it has changed over time due to the influence of business process reengineering.
Changes will continue to be experienced in business processes, and Magdalena has illustrated some of the vital areas that will have the most impact. The article has explained reengineering the business process and would commend Magdalena for excelling. By addressing some of the critiques mentioned above, the article would have catered to all the people’s needs. Nevertheless, Magdalena’s work reasonably explains essential aspects of the business reengineering process.

Possible Questions

1. How does business process re-engineering influence change in organizational functions?
2. What organizational changes can be brought about by re-engineering the business process? 
3. How will information technology influence business process re-engineer in future?
4. How has re-engineering the learning organization impacted the business process?
5. What are some of the features of business process re-engineering?